Vacancy: Italian 1st Line Technical Support 24x7

Updated: Feb 14

Please note that these vacancies are now filled

 

With guidance and support from the Service Desk Manager and Directors within the Business, the successful candidate will be expected to carry out a mixture of business as usual and project work for the support desk.


Duties and responsibilities

  • Providing detailed advice and guidance to all customers in the effective use of systems, products and services covered by the team demonstrates knowledge of non-standard situations.

  • Identify and investigate complex problems to diagnose underlying causes and help customers to recover and continue operation

  • For all requests that cannot be resolved immediately, provides an effective interface between customers and service providers supplying all necessary diagnostic information, according to established procedures

  • Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily

  • Ensure to follow the processes for ticket management: opening, updating, passing, resolving and closing tickets, and identifying and addressing through training any knowledge/skills gaps.

  • Management of all customer Incidents and Requests ensuring all calls are resolved within agreed timescales and escalating where necessary.


Qualifications


  • GCSE’s Grade A* - C:

  • Maths, English and ICT skills and experience with Word and Excel

  • Fluent Italian Speaking


Skills & Experience


  • Have experience of a Technical Support Desk

  • Have the ability to communicate with staff at all levels

  • Hardware and software deployment experience

  • Good attention to detail

  • Mature in outlook

  • Discrete

  • Organised and able to prioritise tasks

  • Confident and excellent communication skills with a professional telephone manner

  • Ability to demonstrate a practical approach when faced with problems or challenges

  • Must be committed and willing to learn

  • Enthusiastic and Self-Motivated

  • Excellent timekeeping, reliable and trustworthy


Job Type: Fulltime


Benefits:


  • Company pension

  • On-site parking

  • Private medical insurance


Schedule:

  • 12-hour shift

To apply and for more information go to the Indeed listing


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